Last updated: September 19, 2025
Cookies are small data files stored on your device when you access the Cyrenza AI workforce platform. These files enable us to recognize your device, maintain your session security, and optimize your experience across our platform. This policy complies with the EU ePrivacy Directive, GDPR Article 7, and CCPA requirements for transparent cookie usage.
Beyond traditional cookies, we use local storage, session storage, web beacons, pixel tags, and other tracking technologies to ensure seamless platform functionality. All non-essential tracking requires your explicit consent.
Legal Basis: Essential cookies are processed based on legitimate interests for platform functionality. All other cookies require your informed consent, which you can withdraw at any time through our cookie preference center.
Cyrenza strategically deploys cookies to support our enterprise-grade AI platform operations including maintaining secure authentication, preserving workspace configurations, optimizing platform performance, enabling real-time collaboration, tracking usage patterns to improve Knowledge Worker effectiveness, and implementing advanced security measures including anomaly detection and fraud prevention.
Essential Cookies: Fundamental to the basic operation of our AI workforce platform and cannot be disabled. These include authentication tokens for secure session management and CSRF protection for security.
Functional Cookies: Enhance your experience by remembering preferences and customization choices. These require your consent and can be disabled through your browser settings or our cookie preference center.
Analytics Cookies: Help us understand platform usage patterns and feature adoption, monitor performance, and track errors for debugging purposes. These cookies collect aggregated, anonymized data.
Marketing Cookies: Used for relevant advertising and marketing activities including targeted advertising, remarketing to interested visitors, and campaign performance measurement.
We partner with trusted third-party services that may set their own cookies. Each service has been vetted for GDPR compliance and data protection standards. We use Google Analytics 4 for website analytics, Hotjar for user experience analysis, and New Relic for application performance monitoring.
Intercom powers our customer support chat and Zendesk manages support tickets and our knowledge base. These services enable us to provide responsive, high-quality support while protecting your privacy.
Payment Processing: Adyen serves as our primary payment processor with PCI DSS Level 1 certification. Auth0 provides our identity and access management infrastructure with SOC 2 Type II certification.
Marketing Technology: LinkedIn Insight Tag, HubSpot, and Google Ads support our professional advertising efforts, all operating under strict consent-based frameworks.
You maintain complete control over cookie usage through your browser's privacy and security settings. Modern browsers provide comprehensive cookie management capabilities that allow you to view, examine, and delete cookies.
Our platform implements a sophisticated cookie consent management system that presents clear choices when you first visit our website. You can modify your cookie preferences at any time by accessing the "Cookie Settings" option in our website footer.
While we respect your right to control cookie usage, disabling certain categories of cookies may significantly impact your platform experience and limit functionality.
Authentication: Disabling essential cookies will result in more frequent login requirements as sessions cannot be maintained.
Personalization: Blocking functional cookies will result in the loss of personalized settings and workspace configurations.
Performance: Disabling performance cookies may lead to slower response times and reduced platform functionality.
Cookies may be session cookies that are deleted when you close your browser, or persistent cookies that remain until deleted or expired, typically lasting 1-2 years.
We may update this Cookie Policy to reflect changes in our practices or applicable laws. We will notify you of material changes and update the "Last updated" date.
For cookie-related inquiries, contact our Privacy Officer at privacy@cyrenza.com. This policy should be read in conjunction with our Privacy Policy and Terms of Use.